Refund policy

Return & Refund Policy

We want you to love your Nabi Needlepoint Co. order. Here's how returns work:

Needlepoint Canvases (Stitch-Printed & Hand-Painted)
All canvases are final sale and not eligible for return or exchange. Because each canvas is printed or hand-painted individually, we're unable to resell returned canvases — this is standard across the needlepoint industry. Please review size, mesh count, and design details carefully before purchasing. If your canvas arrives damaged or defective, see below.

Scissors & Needle Minders
We accept returns on unused scissors and needle minders within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. To start a return, email us at nabineedlepointco@gmail.com with your order number.

Damaged or Defective Items
If any item — including a canvas — arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, no return shipping required.

Refunds
Approved returns are refunded to your original payment method within 5–10 business days of us receiving the item. Return shipping costs are the customer's responsibility unless the item was damaged or defective.

Questions?
Reach out anytime at nabineedlepointco@gmail.com.